When you book a multi-day trip with us, you are handing money to a small company you found on the internet, months before you travel. That should give any sensible person pause. The protection is the answer to the obvious question: what happens to my money if something happens to you.
What the law actually does
As a registered Lithuanian tour operator, we fall under EU Directive 2015/2302, the Package Travel Directive. In plain terms, the money you pay for a package is safeguarded, so that if the company fails, your payment is returned and, if you are already travelling, you are brought home.
It is not a marketing badge we bought. It is a legal obligation that comes with operating from inside the EU, and it applies whether you are booking from Berlin, Warsaw, or Boston.
What it means for you
It means the deposit you put down today is not resting on our goodwill. It is a structural guarantee, separate from us, that pays out if we cannot.
We wrote the full explanation on its own page, in as little jargon as the subject allows. If you like reading the fine print before you trust a company, this is the page to read.